Creating Effective and Efficient Relationships
Relationships of all kinds are often perceived as very delicate things, that require extra effort to maintain. However, a relationship can also be something that can provide security and can also be long-lasting despite many trials.
Building effective and lasting relationships is especially necessary in Business for several reasons. For example in a business-customer relationship, the well being of all parties depends on how efficient and effective communication, quality and delivery are handled
An ineffective business relationship can really be very frustrating for both the business principals and the customer base
Society is defined as a web of relationships, which requires all parties to work and contribute their share in order to achieve a common goal. Having a relationship that is good, where cooperation and respect are manifested, can make society work better. In this way, each member works for the good of the whole and towards achieving a common goal. This can only be attained with honest, effective and efficient relationships.
Understanding the customer’s needs and providing clear solutions helps in creating an effective and efficient relationship. The easiest method to understand what is important to another party is to ask them what they want and listen to what they have to say. When the other party realizes this, they would feel the importance given to them
Effective and efficient relationships require parties to openly express their feelings and positions on all matters pertaining to the relationship. Assuming that the other party understands our needs and give us when we need it without asking for it is not a good practice.
One interesting experience with a client years ago was the suggestion to quit using the “Phone-Tree Auto Answering System” and replace with qualified and well-trained humans to answer the phone, ASK the appropriate questions and route all calls or take a detailed message to be forwarded to the person to whom the call was addressed. The concern of the added coat was indicated, but I assured them sales and profits would increase to more than offset the “cost”. It worked!
Respect is the key to relationships. In order to create a more effective relationship, parties should treat each other with respect. We can show respect just by listening actively to the other party and by trying sincerely to understand how they function. You can also show respect to other parties by confirming you understand and appreciate their concerns and needs.
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The opposite of respect is a quick forming of judgments based on unfounded facts and prejudice.
Respect is the very foundation for a great relationship. This also means respecting yourself and respecting others.
Another key area in forming an effective relationship is to tackle the differences of the other party directly. Differences between parties or people are quite interesting. For example in a conversation where each party listens to the other party, you may observe that each is having two different perspectives.
The business person ASKS appropriate questions and listens effectively to the answers and then provides a clear solution to the stated problem. The result is a win-win solution for both parties.
Effectively listening and no pre-judging. This is important if parties are to understand each other.
Informal discussions are conducive for enhancing the relationship building. They bring out issues and concerns comfortably. They also feel more relaxed making them think more clearly.
Relationships are important to anyone, addressing issues and problems right away is a must to further improve the relationship. As they say ‘No Man is an Island’.